Refund policy
If a Buyer has a concern about an item that they received, they must inform Forustt of the issue by reporting it to support@forustt.com and initiate a return request within 3 days from the local delivery time. After 3 days, returns are not permitted.
Return Eligibility
At Forustt, all sales are final. However, we will facilitate a refund, if the buyer is dissatisfied for the following reasons:
- Undisclosed damage
- Wrong item
- Item not as described in the listing
We do not offer returns for:
- Delayed deliveries
- Fit issues
- No longer want the item
- Gift cards
- For other reasons not listed in the eligibility criteria
Evaluation
When a Buyer makes a purchase on Forustt, we don't release payment to the Seller until the Buyer tells us they've received their item as described.
If the Buyer informs us of an issue and submits a return request, we will evaluate the listing for the item in question as well as any information submitted by the Buyer or Seller when determining if a return is warranted.
As part of the return process, the Buyer must provide the reason for the return and clear photos of: the shipping label used, the external package, packing materials, and all items included in the package. Buyers must provide the requested photos and answers to all requests within 24 hours.
In some cases, Forustt may share the Buyer’s concerns with the Seller to understand their perspective. Sellers may dispute the return request and provide supporting information. Forustt reserves the right to make the final decision regarding the return request.
The Buyer and/or Seller may be asked to provide the following additional information as part of the evaluation:
- Provide photos to show the entire item(s) received
- Highlight the problem area, when applicable
- Other information as warranted
Approved Returns and Refunds
Typically, refunds will be processed to the original form of payment no later than 5-7 business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Forustt.
When a return is approved, Forustt provides a shipping label to the Buyer, paid for by the Seller. The Buyer has three (3) calendar days to provide the item to the designated shipping carrier or the return may be voided. If the item was shipped and confirmed by the designated shipping carrier but is not received by the Seller, the Buyer will be refunded no later than 15 calendar days from the first scan date. If the Buyer does not use the return label provided by Forustt, then a refund will not be issued.
Seller Return Issues
When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Forustt know that the item is not in the same condition as initially shipped. Sellers can inform Forustt about the item’s altered condition at support@forustt.com and must provide all information and photos requested by Forustt within 24 hours. Forustt will review the request and take appropriate action, at its discretion.
Return Process Abuse
Abuse of the Return process, by either a Seller or a Buyer, may result in account limitation(s), account removal, and/or legal action, as determined by Forustt in its sole discretion.
Helpful Tips
We recommend inspecting your item upon receiving and contacting us immediately if there is an issue.
To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. We encourage buyers to review the listing photos, description, and item condition, and if you have any questions, please ask the seller for additional details, measurements, or photos.
You can always contact us for any additional return questions at support@forustt.com.